Welcome to SMS-Magic Converse! We empower your business to connect with your customers on a messaging channel, all straight from your favorite CRM. Refer to this guide to know the steps to install SMS-Magic Converse 1.60 on Salesforce and get ready for text messaging.
Make sure that you are all set in Salesforce Org with this article before you install SMS-Magic Converse Application.
Install and Register SMS-Magic Converse
Installation and Registration of SMS-Magic Converse is a breeze. You can install the SMS-Magic Converse package to your Production or Sandbox from the Salesforce AppExchange or directly from the package link.
Configure SMS Messaging in Salesforce
This section helps you to set up SMS-Magic Converse from Converse Settings.
- Users and Sender ID Management 3 Articles
- Configure Message Objects, SMS Buttons, Converse Inbox, and More 3 Articles
- Steps to being Compliant with your SMS Messaging 8 Articles
- Configure Conversations Settings 3 Articles
- Manage User Permissions 2 Articles
Messaging and Conversation
You can send conversation messages from the Converse Desk as well as from your record detail thus establishing one to one conversation with your customers. You can send single SMS or bulk messages to multiple users as part of a bulk SMS campaign.
Automation and Campaigns
Building message automation has been simplified in SMS-Magic Converse. The easy intuitively designed interface ensures that you manage to automate your message with a few simple clicks.
You need to monitor messages that are sent as well as received in order to track their status. This helps you understand the actual count of messages that have successfully reached your customers.
When the volume of messages being sent and received is significantly large, it is difficult to keep a track manually. It is therefore important that you generate reports from the data provided and conduct intelligent analysis to help you gain the right insight.
In SMS-Magic Converse, the available plans are Start your Conversations, Grow your Conversations, and Custom Plans.
Admin & User Guide
Admin, User, and Upgrade Guide Category for Converse Quick start.