Installation and Registration of SMS-Magic Converse is a breeze. You can install the SMS-Magic Converse package to your Production or Sandbox from the Salesforce AppExchange or directly from the package link.
This section helps you to set up SMS-Magic Converse from Converse Settings.
- Users and Sender ID Management 3 Articles
- Configure Message Objects, SMS Buttons, Converse Inbox, and More 3 Articles
- Steps to being Compliant with your SMS Messaging 8 Articles
- Configure Conversations Settings 3 Articles
- Manage User Permissions 2 Articles
You can send conversation messages from the Converse Desk as well as from your record detail thus establishing one to one conversation with your customers. You can send single SMS or bulk messages to multiple users as part of a bulk SMS campaign.
Building message automation has been simplified in SMS-Magic Converse. The easy intuitively designed interface ensures that you manage to automate your message with a few simple clicks.
You need to monitor messages that are sent as well as received in order to track their status. This helps you understand the actual count of messages that have successfully reached your customers.
When the volume of messages being sent and received is significantly large, it is difficult to keep a track manually. It is therefore important that you generate reports from the data provided and conduct intelligent analysis to help you gain the right insight.