NPS Survey

As a user, you can take the NPS survey to make sure that the product caters to your business requirements.

NOTE: Before the NPS survey, you need to make sure that a lead is created first. Follow the steps in the above section, ‘Create a Lead & obtain Double Opt-in’ to create a lead. 

Now, once a lead is created and you have obtained the double opt-in from the lead, you can take the NPS survey. 

Follow the below steps for the same:

  • Send an incoming message stating ‘PRICING’ from your mobile number that you registered for the Free Trial:
NPS survey 1
  • Then, you will receive the link to different pricing plans, as shown below:
NPS Survey 2
  • In a few minutes, you will receive the below survey message where you need to reply with a number between 0 and 9:
NPS Survey sent 1-9
  • After your reply, you receive a Thank You message as shown below:
NPS Survey 1-9

NOTE: You can view the above conversations in the CRM in the Converse Desk.

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