Tag: troubleshooting

24 Articles

Contact Name Not Displayed for Incoming Messages

Incoming Messages not displayed in Converse Desk, ECD or Conversation View

Unable to Define a Default Sender ID for Users

Unable to add users/view the correct number of available licenses

Unable to Send or Receive Messages Due to Insufficient Privileges

Error occurs while saving changes in User Profile

Unable to receive Text/Email notification for Incoming Messages

Browser Notification not working for Incoming Messages

ECD Shows no Indication of Incoming Messages

Incoming Messages Are Not Visible in Converse Desk/ECD/Conversation View

Incoming SMS Alerts are Sent to Incorrect Recipient

Unable to send messages using Single and Bulk SMS button

Unable to Send Messages Using Custom Triggers

Unable to Send Messages Using Conversation View/Converse Desk/ECD

Messages are sent with incorrect SenderID