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Overview

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App Navigation allows you to interact with all of your application modules from a single interface.  All the horizontal navigation tabs are now available in a simplified, vertically arranged navigation. This menu will be available under a single navigation tab ‘SMS-Magic Converse’ inside the SMS-Magic Converse application in Salesforce. This feature will be available with the Salesforce Classic and Salesforce Lightning versions. Feature accessibility will remain as per plan and profile/user-level permissions assigned.

Accessing App Navigation from other Salesforce app tabs:

In Lightning experience, when the user is using the “Sales” app, the user can search for the “SMS-Magic Converse” tab in the app launcher and access the “SMS-Magic Converse” tab within the “Sales” app without switching the current application. Similarly in Classic experience, users can access the “SMS-Magic Converse” tab from the “All Tabs” list. All tabs can be accessed by clicking on the “All Tabs” button in the main navigation.

However, if you have installed the SMS-Magic Converse v1.62 for the first time, you will land on the “SMS-Magic setup” page. All the icons and their functionalities will be enabled with their expected functionalities once the setup is over.

Available Salesforce editions: 

Professional, Enterprise, Performance, Unlimited, and Developer Editions.



Features Available as per the Selected Plan

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The features in the App Navigation bar will vary as per the plan selected. 

The following features will be available depending on the plan that you select:

No Master Feature(s) on App Navigation Feature(s) Start Your Conversation plan availability Grow Your Conversation plan availability
1 Converse Settings Plan selection Yes Yes
Basic Compliance Yes (Basic Compliance) Yes (Basic + advanced Compliance)
User Management Yes (Basic user licenses) Yes (Power User licenses)
MoC Yes Yes
Coverage Yes Yes
SenderID Assignment Yes Yes
Check readiness Yes Yes
2 Converse Home Plan management Yes Yes
Analytics dashboards Yes Yes
Notification component              (Lightning Notification component) Yes Yes
3 Converse templates All Yes Yes
4   Converse Apps Create & Administrator Yes Yes
Execute actions & view analytic of the apps Yes Yes
5 Campaign Manager All Yes Yes
6 Converse desk All No Yes
7 Converse inbox Conversation view Yes Yes
8 Message notifications(Lightning experience)  Utility Bar No, includes only the notification component  Yes
Sidebar Yes Yes
9 Send a single SMS – Yes Yes
10 Bulk SMS Campaigns – Yes Yes
Note:

1. In case of an upgrade to V1.62, the existing tabs on the screen will not disappear and remain functional as they were earlier.

2. If you have installed the SMS-Magic Converse App for the first time with the latest version (v1.62), the Converse home will open with the App Navigation bar.

3. Converse templates and the Campaign Manager tab will not be available in the App Navigation view, this will be available as a tab separately.

4. If you have upgraded the SMS-Magic Converse app or newly installed this version i.e. v1.62 with the app navigation bar, your SF1 mobile app will not be affected. You can work with the SF1 mobile app without the default App Navigation view.