Enable Facebook Messenger for Your Business Page

At first, make sure the Messenger is enabled for your business page. Here’s how to double-check:

1. Go to your page’s General Settings

2. Next to Messages, make sure that ‘People can contact my Page privately’ is checked

Steps to Integrate Facebook Business Page via Customer Portal

To get started with Facebook Messaging using SMS-Magic, following are the steps you would need to complete after signing in to the customer portal. If you face any issues, you can contact care@screen-magic.com.

Click on the ‘Multi-Channel Settings’ under the ‘Settings’ tab. The integration page is displayed. If you are not able to find the Integration tab, please contact care@screen-magic.com.
Click on the ‘Connect’ on the Facebook Messenger tile which will display a ‘Create New Integration’ window as shown below:

Under the ‘Integration Name’ assign a name for the integration
Type a brief description
Click on the ‘Create’ button. The Messenger Integration page appears.
Click on the ‘Authenticate Account’ on the right to authenticate using your Facebook credentials
Log in to the Facebook account
Select the Facebook Pages for which you would like to enable permissions
If you have connected your Facebook account with SMS-Magic earlier, the system will automatically detect your selected Facebook Pages and permissions. You can change the Facebook Page selection by clicking on ‘Edit Settings’ as shown below:

Use the toggle to enable or disable the relevant permissions
Click on the ‘Done’ button
In the ‘Facebook Confirmation Page’ click on the ‘OK’ button
Once authentication is complete you are redirected to the Integration Page
Select the Facebook page from the drop-down list. The Page ID is displayed indicating the selected page.
Click on the ‘Connect Page’ button. The Facebook Page Integration is complete. This integration ID will act as senderID for sending messages over Facebook to subscribers of this page.

Notes:

Click on ‘Disconnect this Page’ and then click on ‘Disconnect’ from the drop-down list to delete the page connection.
Click on ‘Disconnect this Page’ and then click on ‘Delete Integration’ from the drop-down list to delete the existing integration.
Click on ‘Delete Configuration’ at the bottom of the page to delete the Facebook Page configuration and account authentication.
All customers sending a message for the first time to the Facebook page that you have integrated are added as subscribers.

Steps to Configure Sender ID and Message Templates in SMS-Magic Converse

You can add your Facebook templates and can also tag them against the message tag in order to send messages using those templates outside the standard 24-hour window. You can check detailed information on creating Facebook templates in further sections. Please contact care@screen-magic.com if you need any help.

We will be tagging your existing templates with all channels so that you need not have to perform any additional steps to use them for Facebook messaging.

You can get your Facebook page Integration ID which acts as a Sender ID configured with your account with the help of a support team. Once configured, you will be able to see it in the ‘Sender ID & Assignment section’ under converse settings in SMS-Magic converse.

Once any user initiates communication with your business page, the message will get synced to your salesforce org in the SMS History object and in the converse desk UI along with the recipient’s PSID i.e Page Scoped ID or Subscriber ID.

You can now send your first Facebook Message to this recipient using your page integration ID as Sender ID and recipient ID as PSID. The message will be delivered to the subscriber as a message sent from your business page which is connected with SMS-Magic.