Setup HIPAA Compliance

The Health Insurance Portability and Accountability Act (HIPAA) establishes the standards for accessing, storing, and transmitting medical data and ensuring the privacy and security of Private Health Information (PHI). HIPAA suggests that no PHI is stored at the organization’s end if a customer opts in for this compliance.

SMS-Magic complies with all HIPAA standards for HIPAA-enabled Accounts configured using Salesforce or Zoho CRM. As the below features require storing of data, SMS-Magic does not support them for HIPPA enabled accounts:

  1. MMS
  2. Rate Limiting
  3. Resend Failed Messages
  4. SMS History
  5. Campaigns
  6. Conversations
  7. Business Hours
  8. Subscription Management


  1. This is a one-time setting. Once HIPAA Compliance Setting is enabled, the user cannot turn it off.
  2. Users will have to create a new SMS-Magic account if they do not want HIPAA Compliance once it is enabled. They can either create a new account altogether or use our Master-Child account support to create a child account.
  3. SMS-Magic does not support sending messages through WhatsApp and Facebook for HIPPA-enabled accounts as they are not HIPAA compliant

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ATTENTION!!!! - Urgent Action Required

There have been new changes by the TCR that require companies sending application-to-person (A2P) SMS or Text messages within the United States to register their Brand and 10-digit long code (10DLC) numbers they are using.

The goal is to build trust within the system while delivering high customer engagement. SMS Text Messages will start failing if you don't comply with these regulations.

SMS Magic team wants to help you complete this process so you can continue serving your customers.

Please click on the below link to complete the form, and our team will start the registration process.