Setup HIPAA Compliance

The Health Insurance Portability and Accountability Act (HIPAA) establishes the standards for accessing, storing, and transmitting medical data and ensuring the privacy and security of Private Health Information (PHI). HIPAA suggests that no PHI is stored at the organization’s end if a customer opts in for this compliance.

SMS-Magic complies with all HIPAA standards for HIPAA-enabled Accounts configured using Salesforce or Zoho CRM. As the below features require storing of data, SMS-Magic does not support them for HIPPA enabled accounts:

  1. MMS
  2. Rate Limiting
  3. Resend Failed Messages
  4. SMS History
  5. Campaigns
  6. Conversations
  7. Business Hours
  8. Subscription Management


  1. This is a one-time setting. Once HIPAA Compliance Setting is enabled, the user cannot turn it off.
  2. Users will have to create a new SMS-Magic account if they do not want HIPAA Compliance once it is enabled. They can either create a new account altogether or use our Master-Child account support to create a child account.
  3. SMS-Magic does not support sending messages through WhatsApp and Facebook for HIPPA-enabled accounts as they are not HIPAA compliant

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Important Announcement!

URGENT! Please register the 10-digit business phone number (e.g. 555-555-5555) that your organization uses to send texts to consumers in the U.S. Failure to register may cause heavy penalties and disruption to all your text messaging communications.