Outbound Messages

Displays a set of information in separate buckets depicting the flow of messages from the source CRM to DLR synced with CRM. The information displayed in the buckets is related to values of successfully processed and errors occurred at every stage of message flow.

CRMTotal number of messages sent from source CRM
QueuedThe number of messages with pending processing due to business hours, office hours and rate-limiting 
Messaging PlatformTotal number of messages sent to the Provider via the messaging platform.
ProviderTotal number of messages sent to recipients by Provider
Recipient HandsetTotal number of messages delivered to the end recipient.
DLR ReceivedTotal number of delivery reports received at messaging platform for delivered messages
DLR SyncTotal number of delivery reports being processed to sync with CRM
CRMTotal number of delivery reports synced with CRM

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ATTENTION!!!! - Urgent Action Required

There have been new changes by the TCR that require companies sending application-to-person (A2P) SMS or Text messages within the United States to register their Brand and 10-digit long code (10DLC) numbers they are using.

The goal is to build trust within the system while delivering high customer engagement. SMS Text Messages will start failing if you don't comply with these regulations.

SMS Magic team wants to help you complete this process so you can continue serving your customers.

Please click on the below link to complete the form, and our team will start the registration process.