Conversation Assignment

The application allows you to assign the conversation to another team member. Whenever a conversation is assigned to another user, it moves out from your inbox to the inbox of the assigned user. It is a great way to stay focused on the conversations relevant to you and control notifications.

Pin Conversation
  • In the Inbox swipe left on a conversation
  • Click on the ‘More’ option
  • Select the ‘Assign Conversation’ option
Assign Conversation

Select a user whom you want to assign the conversation and click on the ‘Assign Conversation’ button to confirm the selection

assign
Long press on a conversation will also give this option

Was This Article Helpful?

0 Comments

There are no comments yet

Leave a comment

Your email address will not be published. Required fields are marked *

Important Announcement!

URGENT! Please register the 10-digit business phone number (e.g. 555-555-5555) that your organization uses to send texts to consumers in the U.S. Failure to register may cause heavy penalties and disruption to all your text messaging communications.