Conversation Assignment

The application allows you to assign the conversation to another team member. Whenever a conversation is assigned to another user, it moves out from your inbox to the inbox of the assigned user. It is a great way to stay focused on the conversations relevant to you and control notifications.

Pin Conversation
  • In the Inbox swipe left on a conversation
  • Click on the ‘More’ option
  • Select the ‘Assign Conversation’ option
Assign Conversation

Select a user whom you want to assign the conversation and click on the ‘Assign Conversation’ button to confirm the selection

assign
Long press on a conversation will also give this option

Was This Article Helpful?

0 Comments

There are no comments yet

Leave a comment

Your email address will not be published. Required fields are marked *

ATTENTION!!!! - Urgent Action Required

There have been new changes by the TCR that require companies sending application-to-person (A2P) SMS or Text messages within the United States to register their Brand and 10-digit long code (10DLC) numbers they are using.

The goal is to build trust within the system while delivering high customer engagement. SMS Text Messages will start failing if you don't comply with these regulations.

SMS Magic team wants to help you complete this process so you can continue serving your customers.

Please click on the below link to complete the form, and our team will start the registration process.