The Message Delivery Dashboard is built for quick access to statistics and information related to messages sent and received. This helps in keeping a track of all messages in one place with visual depictions and statistical information. 

The information in the Dashboard can be filtered using the filter drop-down as shown below:

There are 6 different widgets in the Dashboard:

1. Messages
2. Delivery Success
3. Inbound Messages
4. Outbound Messages
5. Delivery Errors
6. Undelivered Messages

This widget consists of 4 types of information: 

• Messages Sent
• Delivery Success
• Messages Received
• Credits Used

Messages Sent

Displays the total number of messages sent from the Messaging Platform to the Provider.

Delivery Success

Displays delivery success rate for the total number of messages sent. 

Messages Received

Displays the total number of incoming messages received on the Messaging Platform

Message Response Rate

Displays the ratio of incoming messages to outgoing messages

	Rate of increase in comparison with the previous period, same as filters set.
	Rate of decrease in comparison with the previous period, same as filters set.

Displays graphical representation of the rate of successfully delivered messages along with the number of outgoing messages. The visual representation can be changed as per the filters and detailed information can be viewed on mouse hover as shown below.

Displays the number of incoming messages received on the SMS Platform and synced successfully with the CRM. The values are displayed in buckets as shown below:

Displays a set of information in separate buckets depicting the flow of messages from the source CRM to DLR synced with CRM. The information displayed in the buckets is related to values of successfully processed and errors occurred at every stage of message flow.

Displays the message delivery errors only. The information is dynamically gathered from the errors that occurred in the outgoing message flow from CRM to Recipient handset and displayed in a pie chart. The details can be viewed on mouse hover as shown below: 

Displays a detailed list of undelivered messages. A more detailed review can be initiated by clicking Details.

Filtering Table Data for Undelivered Messages

1. Click on the Filter button
2. Select the Sender ID as per requirements
3. Select the Error Type as per requirements
4. Select the Date range as per requirements
5. Click on the Apply Filter button

This section enables you to create alerts based on certain Events or Rule Evaluations. Click on the Alerts button on the Dashboard to move to the Alerts and Subscription Management tab to view and create Alerts. A list of alerts generated is visible in the Alert History tab.

Alerts on an Event

When the selected event occurs, an alert is generated and an email notification is sent to the selected set of users.

Create an Alert on an Event

1. On the Alerts and Subscription Management screen, click on Add New Alert button.
2. Select On an Event option.
3. Enter a name for the Alert.
4. Select Immediately on event occurrence to receive instant email notifications.
5. You can also select a time duration (specific hours and days) during which you would like to receive the email notifications of the events.
6. Select There is an Incoming Message event.
7. Select the Sender ID.
8. Select the users who should receive the email notification on the event occurrence. The 2 available options are – Self or Conversation Owner.
9. Click on Add.
10. A new Alert is now created in the list of “Alert Subscription”

Alerts on Rule Evaluation

When a rule condition is evaluated to TRUE an alert is generated and an email notification is sent to the selected set of users.

Create an Alert on Rule Evaluation

1. On the Alerts and Subscription Management screen, click on Add New Alert button.
2. Select the On Rule Evaluation option.
3. Enter a name for the Alert.
4. Select alert evaluation frequency in the “from” and “to” fields for hourly alerts
5. Select alert evaluation frequency “at” time for daily and weekly alerts
6. Select day(s) for sending the alert 
7. Select “IF” condition
8. Select “Operator” value
9. Set the “Trigger” value
10. Set the value for the “In last” field
11. Select value for “Hours / Days“
12. Select AND/OR in the Alert you were creating above to add in additional condition and follow step 6 to step 10
13. Click on the Done button
14. A new Alert is now created in the list of “Alert Subscription”.

Edit an Alert

1. Click on theicon on the Alert that you would like to edit and click on the Edit button
2. Select alert evaluation frequency “from” and “to” time for hourly alerts
3. Select alert evaluation frequency “at” time for daily and weekly alerts
4. Select day(s) for sending the Alert
5. Select “IF” condition
6. Select “Operator” value
7. Set the “Trigger” value
8. Set the value for “In last“
9. Select value for “Hours / Days“
10. Select AND/OR in the Alert you were creating above to add in additional condition and follow step 2 to step 9
11. Click on the Save Changes button

Delete an Alert

1. Click on the icon on the Alert that you would like to delete and click on the Delete button
2. Click on the Confirm button and the Alert will be deleted

This section displays the total number of alerts and details related to alerts. This section is useful in keeping a track of all the past alerts and view details in one go.

This section has been divided into 4 widgets:

1. Alerts Sent
2. Active Rules
3. Maximum Alerts and Maximum Alerts generated from Alerts
4. Alert History

Alerts Sent

Displays the total number of Alerts sent in 30 days. 

Active Rules

Displays the total number of Active Rules for the Dashboard.

Maximum Alerts and Maximum Alerts generated from Alert

Displays the maximum number of Alerts Generated from the Alerts. The widget also displays the highest generated Alerts.

Alert History

Displays all the alerts generated in the past. Click on the Details button to view the value/rate generated via the specific Alert as shown below:

Filtering Table Data for Alert History

1. Click on the Filter button

2. Select the Date range as per requirements

3. Select the Alert Rules as per requirements

4. Click on the Apply Filter button