Converse Templates

The Converse Template is a library of all the templates created for different purposes across multiple channels such as SMS, WhatsApp, Facebook Messenger, and Line. It helps you to easily manage and organize all templates that are necessary to conduct messaging campaigns. SMS-Magic helps Salesforce Experience users create their own templates before they decode to use them on 1-1 or bulk messaging.


Following are the pre-requisites to enable the Converse Templates component on Experience Cloud:

1) New template creation support is added for the Experience Cloud community. The Community needs to override standard actions with a Lightning component setting enabled. 

Code changes are made to handle the navigation in the component.

Administration → Preference → Override standard actions with a Lightning component.

Override standard action
Create new template

Steps to add Navigation for Converse Templates

  • Converse Template is a custom object from SMS-Magic converse
  • Converse Template can be added as an object from Edit Default Navigation as shown in the following image:
Add navigation for converse template

Working with Converse Templates

To know more about how to use the Converse Templates, refer to the detailed guide.

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Important Announcement!

URGENT! Please register the 10-digit business phone number (e.g. 555-555-5555) that your organization uses to send texts to consumers in the U.S. Failure to register may cause heavy penalties and disruption to all your text messaging communications.