Server Migration – Moving from US to EU Servers

Prior to beginning the migration process, you need to request the customer to provide you with his/her subscriber access.
  1. On the Customer’s Salesforce Org, under Setup click Custom settings.
  2. Click SMS-Magic Security Setting.
    sms_magicecuritysetting
  3. Click Delete.
  4. Under Custom Setting, click SMS-Magic URL Setting.
    sms_url
  5. Click Delete to remove all prior Server configurations.
  6. Click Save.
  7. Under Converse Settings, to register your application, select EU from the Server Location drop down.
  8. You can also update the SMS-Magic Remote site settings with the following URL https://eu.sms-magic.com in Remote Sites Settings page under Setup.
    Do not connect to OAuth once registration is complete. Customer needs to visit https://eu.app.sms-magic.com and sign in with their Salesforce ID to connect to OAuth.
  9. Send an SMS from salesforce to check if Delivery status and incoming SMS are working as expected.
  10. Check the logs from the admin portal using the following credentials URL:- https://eu.ops.sms-magic.com/
  11. Update the incoming URLs of the existing incoming number from the provider’s portal.
  12. On the Nexmo portal update the following URL on the incoming number – https://eu.sms-magic.com/incoming/storeincoming/nexmo

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ATTENTION!!!! - Urgent Action Required

There have been new changes by the TCR that require companies sending application-to-person (A2P) SMS or Text messages within the United States to register their Brand and 10-digit long code (10DLC) numbers they are using.

The goal is to build trust within the system while delivering high customer engagement. SMS Text Messages will start failing if you don't comply with these regulations.

SMS Magic team wants to help you complete this process so you can continue serving your customers.

Please click on the below link to complete the form, and our team will start the registration process.

Take me to Registration Form!