Record Owner Notification is not working


Notification is not sent to Record owner when an Incoming SMS is received.

Possible Causes

•Incoming SMS owner is not assigned as the OAuth user (the user with whose access the incoming SMS is being pushed to the CRM)

•The related Contact/Lead/or any other record does not have the mobile number stored in recognized formats – (xxx) xxx-xxxx or 1xxxxxxxxxx (where “1” is the country code)

•The related record owner does not have access to the fields of incoming SMS object.

Issue Resolution

If the owner of the incoming SMS is added correctly and even then the owner does not receive a notification, check to ensure that the email notification is not being caught in the spam filters of the user’s Inbox.

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ATTENTION!!!! - Urgent Action Required

There have been new changes by the TCR that require companies sending application-to-person (A2P) SMS or Text messages within the United States to register their Brand and 10-digit long code (10DLC) numbers they are using.

The goal is to build trust within the system while delivering high customer engagement. SMS Text Messages will start failing if you don't comply with these regulations.

SMS Magic team wants to help you complete this process so you can continue serving your customers.

Please click on the below link to complete the form, and our team will start the registration process.