Incoming Not Loading


Unable to see incoming messages.

Possible Causes

This occurs when data is present in the two object mode and you have set the single object mode. In this scenario, it is unable to identify incoming messages.

Issue Resolution

Follow the given procedure to resolve the issues:

  1. Under Global Settings, check to see if Use Single Message Object is enabled.
  2. If yes, then check for messages with the direction IN.
  3. Look for conversations within these incoming messages.
  4. The possible scenarios may occur:
    • You do not find any relevant conversations for the incoming messages. This indicates a genuine problem.
    • You find relevant conversations. It indicates that all these conversations failed to get transferred during migration.

Was This Article Helpful?

ATTENTION!!!! - Urgent Action Required

There have been new changes by the TCR that require companies sending application-to-person (A2P) SMS or Text messages within the United States to register their Brand and 10-digit long code (10DLC) numbers they are using.

The goal is to build trust within the system while delivering high customer engagement. SMS Text Messages will start failing if you don't comply with these regulations.

SMS Magic team wants to help you complete this process so you can continue serving your customers.

Please click on the below link to complete the form, and our team will start the registration process.