Data Migration Known Issues

Failed Transactions owing to missing permissions

Scenario

User tries to perform migration but the transaction fails.

Possible Causes

The user may not have been assigned the relevant permissions.

Issue Resolution

Provide user with complete access to the SMS-Magic Objects(Conversation, Incoming SMS, SMS History) so as to prevent transactions from failing.

Data Issues

Scenario

Post migration, user notices that all messages have not been migrated.

Possible Causes

The sender Ids and mobile phone numbers on records from which messages were sent and received, may have been changed.

Issue Resolution

Once migration is completed, verify all sender IDs and update them manually if required.

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ATTENTION!!!! - Urgent Action Required

There have been new changes by the TCR that require companies sending application-to-person (A2P) SMS or Text messages within the United States to register their Brand and 10-digit long code (10DLC) numbers they are using.

The goal is to build trust within the system while delivering high customer engagement. SMS Text Messages will start failing if you don't comply with these regulations.

SMS Magic team wants to help you complete this process so you can continue serving your customers.

Please click on the below link to complete the form, and our team will start the registration process.

Take me to Registration Form!