Data Migration Known Issues
Failed Transactions owing to missing permissions
Scenario
User tries to perform migration but the transaction fails.
Possible Causes
The user may not have been assigned the relevant permissions.
Issue Resolution
Provide user with complete access to the SMS-Magic Objects(Conversation, Incoming SMS, SMS History) so as to prevent transactions from failing.
Data Issues
Scenario
Post migration, user notices that all messages have not been migrated.
Possible Causes
The sender Ids and mobile phone numbers on records from which messages were sent and received, may have been changed.
Issue Resolution
Once migration is completed, verify all sender IDs and update them manually if required.