Contact Centers Use Text Messaging to Reduce Customer Effort

Contact Centers Use Text Messaging to Reduce Customer Effort

Of consumers asked, 59% said they have higher expectations for customer service now than they had a year ago, according to the 2018 State of Global Customer Service Report. And when asked if the process of engaging with customer service to get questions answered is getting easier, only 39% said yes. Intelligent text messaging for […]

Deliver Fast Customer Service with Text Messaging

Deliver Fast Customer Service with Text Messaging

The timeframe expectations for customer response are shrinking. If your customer must wait endlessly to be heard on calls and then has to repeatedly explain the issue to different service agents every time he or she calls, they lose confidence in you. That’s when they look for an alternative. Intelligent text messaging offers the fastest […]

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