Customer support teams are the front line for your business engine. When you use a SMS tool for call centers to solve customer issues effectively and quickly, you organically generate new sales opportunities and improve your brand experience.
Today, customers expect top notch customer support. You can make your contact center a competitive weapon with SMS, driving faster resolutions, increasing customer satisfaction and fueling more repetitive sales.
You have the opportunity to get a leg up on your competition by improving your personal responsiveness to your customers. Converse SMS text messaging increases the volume of cases handled by 10:1, while improving the quality of every interaction.
Even better, text messaging is how your audience wants to communicate. 79% of consumers aged 18 – 34 prefer to contact companies using channels other than phone calls, and 55% of all consumers say they prefer to use messaging.
So many of our customers ask about how a SMS tool for call centers can improve their customer relationships. We created this Infographic to share insights on how you can make your contact center a competitive weapon with SMS.
If you haven’t yet adopted business text messaging for your customer service team and want to learn more,
schedule a demo and we’d be happy to share our expertise with you, answer questions and show you what text messaging can do for your business results.