Have you noticed all the promises messaging companies have been making about how easy their
Are you using email and phone calls to remind your customers about a deadline, event
If you manage a call center, I bet that you haven’t spent enough time with
If you’re using SMS-Magic, you’re already familiar with its ease of use and the enhanced
If you are not a healthcare organization like a hospital or doctor’s office and you’re
Do you track customers who are almost ready to buy from you? You might have
Online shoe retailer Zappos is famous for its customer service, and Founder Tony Hsieh has
If you are reaching out to college students through their phones, your messages are likely
A strong customer engagement plan creates the foundation for successful conversations between agents and customers.