How Renault used SMS-Magic to provide excellent customer service via text messaging
Personalised attention resulted in
higher customer satisfaction
Prompt customer responses
accelerated the service process
Established in 1898, Renault is a multinational, multi brand group with a presence in more than 120 countries. As of Dec 2016, the group’s revenue amounted to €51.2 billion, with an operating margin at 6.4%.
Problem
Renault wanted to provide a convenient service channel to its customers through which customer care agents could send status updates of the vehicle issues reported by the customers. It was difficult to get a response from the customers if they were called from unknown numbers.
This led to missed appointments.
Fill in the form below to view case study
By providing your contact information, you authorize SMS-Magic to send you educational & promotional materials. You may withdraw your consent at any time. Please refer to our privacy policy & cookie policy for more information or contact us with a question.